Refund Policy

REFUND & CREDIT POLICY

 

Understanding Our Refund & Credit Policy

At NEB, we are committed to providing an outstanding experience for athletes looking for fun, competitive play in a well-structured and organized environment. Our commitment to this experience involves the hiring of dedicated staff to facilitate smooth event operations and the renting of facilities suitable for high-quality experiences. These logistical elements are essential to creating the atmosphere and experience our athletes have come to expect and enjoy.

When you register one or more teams to an NEB event your purchase is more than just a sign-up; it is a commitment from us to the athletes, ensuring that everything is in place for a memorable and enjoyable experience. Due to the costs incurred from organizing a Program – which include not only logistical preparations but also the upfront expenses that support the high standards of our Programs – beginning January 2024, we will maintain a new Refund and Credit policy for all Program registrations occurring after this date.

This policy ensures we can continue to offer the quality experience our athletes have come to expect and enjoy. Please take a moment to carefully review our “Refund & Credit Policy” before completing a Program registration.

 

NEB REFUND & CREDIT POLICY

By registering for a NEB event, you acknowledge and agree to the following terms:

1. No Refunds: All registration fees are non-refundable. Once payment is received, there will be no refunds issued for any reason, including, but not limited to, Program cancellation, injury, absence, or non-participation.

2. Event Cancellation: If NEB cancels an event due to unforeseen circumstances such as extreme weather, facility closure, or other reasons outside our control, NEB will make every effort to reschedule. If rescheduling is not possible, NEB may, in its sole discretion, offer full or partial credit which can be used toward participation in a future NEB event.

3. Special Considerations: While we do not issue refunds, in exceptional cases, such as a serious medical condition or family emergency, we may consider offering full or partial credit on a case-by-case basis. Requests must be submitted in writing with appropriate documentation, and such requests are not guaranteed.

4. Acknowledgment: By completing the Program registration process, you confirm you have read, understood, and agreed to the terms of this Policy.

We appreciate your understanding and look forward to providing an enjoyable and rewarding experience for each and every athlete. If you have any questions or concerns regarding this policy, please contact Sarah (931)619-0930